Privacy Policy

At FXChart AI ("we", "us", "our"), developed by Ensign Technologies, we understand that you care about your personal information. We take your privacy seriously. This Privacy Policy outlines how your information is collected, used, shared, and protected.

1. Information We Collect

Account Information: When you register for our service, we may collect your name, email address, username, and password.

Chart and Image Data: FXChart AI relies on user-uploaded charts (such as 4H and 15m timeframes). The images of charts you upload and the metadata associated with them (instrument, trade focus) are stored securely to provide you with the AI analysis. We do not use your private charts for marketing purposes.

Usage Data: We collect data about your interactions with the application, including the features you use, timestamps of analysis, crash reports, and performance data.

Device and Log Information: We may automatically collect device identifiers, IP addresses, browser type, operating system version, and mobile network details for security and optimization purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the AI chart analysis functionalities.
• To manage your premium subscription (e.g., RevenueCat processing) and verify your account status.
• To send important updates regarding the service, feature announcements, and security alerts.
• To analyze usage trends to optimize and improve app performance.

3. Data Sharing and Disclosure

We do not sell your personal information. Your data may be shared with trusted third-party service providers (such as hosting partners, secure payment processors like RevenueCat, and large language model APIs for analysis processing) solely for the purpose of maintaining the service. They are strictly bound to keep your data secure.

We may disclose information if required by law or in response to a valid legal request.

4. Data Security

We use industry-standard security practices (such as TLS/SSL encryption and secure cloud environments) to protect your data during transmission and storage. However, no internet transmission is entirely secure, and we cannot guarantee absolute data security.

5. Your Privacy Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to request access to your data, request deletion, or opt-out of certain data collections. Please contact us via our support email to process any such requests.

6. Contact Us

If you have questions about this Privacy Policy, please contact our support team at:
Email: support@ensigntechnologies.org